![]() However, in case management, they need to collaborate much more to align their goals according to the evolving dynamic process. These stakeholders seem to be similar to the ones involved in BPM. We illustrate in the following figure some typical stakeholders involved in case management. Clearly, all those cases are of highly collaborative nature. Examples for cases are insurance cases, healthcare cases or cases related to public services (e.g. ![]() Case management is complementary to business processes and requires new models as well as systems to support it. It is thus fundamentally different from operational business processes modeled in the business process modeling notation (BPMN) and managed by workflow systems. I wrote in a Case Management Process Modeling (CMPM) – An Introduction that case management is focusing on dynamic evolving processes for managing critical business assets. This blog entry is relevant for enterprise architects, product managers and business analysts. In this second blog entry, we explain modeling aspects of a case that could be interesting for the currently developed standard for CMPM by the Object Management Group (OMG). We introduce in this blog series the concept of Case Management Process Modeling (CMPM) – An emerging concept complementary to existing Business Process Management (BPM) concepts.
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